Returns

Easy Returns

 

We stand by the same pledge we made over 20 years ago. If you are not completely satisfied with any part of your order, please contact our Customer Service Department to speak with a representative.

 You can apply for return or exchange within 30 days after receipt.

We give each customer's concerns individual attention and will provide you with the instructions for making your return or exchange. Please contact our Customer Service Department at art@transonart.com within 60 days of delivery so the exchange, refund or credit transaction can be arranged. You may also send us a message requesting instructions. 

Return shipping can be arranged with the shipper of your choice; however, we do encourage you to use a shipper with a reliable tracking system such as FedEx or UPS. If the shipment is lost or damaged on its way back to Transon Art materials, you may follow up with the shipper for claim resolution.

 

Please Note:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Once a return package has been delivered to our distribution center, please allow 2 weeks for the return to be reviewed and processed.

 

IMPORTANT! In all cases, retain original carton and packing materials.

 

Returning Drop Shipped Items

 

Items that are shipping directly from the manufacturer (drop shipped) cannot be returned without prior authorization from Customer Service. Failure to do so may void any refund eligibility. All returns are also subject to a restocking fee established by the vendor. Please contact customer service regarding the restocking fee.

 

Please contact us at art@transonart.com to obtain a return authorization number before returning a drop shipped item.

 

Order Cancellations

 

Any order that is cancelled after it has shipped from our warehouse will be subject to a 15% restocking fee. Additionally, any applicable shipping and handling charges will not be refunded to the customer.

 

Damage and Shortage

 

Count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection.

 

Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers within 15 days, or they may deny liability.

 

Check your merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with your order, notify Transon 's Customer Service department at art@transonart.com within 10 days after receipt of your merchandise.